Sales Policy for TopRapic

Effective Date: December 6, 2024

Welcome to TopRapic! We are dedicated to offering the highest quality products and providing exceptional customer service. Our Sales Policy outlines the terms and conditions that apply to all transactions conducted through our website, toprapic.net, or in our physical store located at 1101 Country Club Dr, Lake Wales, Florida (FL), 33898. By making a purchase from us, you agree to abide by the terms of this Sales Policy.

1. Product Availability and Pricing

  • Product Availability: While we make every effort to ensure the availability of all the products listed on our website, inventory can change quickly. If a product is out of stock or unavailable, we will notify you as soon as possible and provide alternatives, if available. In such cases, you will have the option to cancel your order or wait for the product to be restocked.
  • Pricing: All prices are listed in U.S. Dollars (USD) and may be subject to change without prior notice. Prices shown on the website are final at the time of order placement. TopRapic is not responsible for typographical errors in product pricing or descriptions.
  • Sales Tax: Sales tax will be calculated based on the shipping address of your order, as required by the state of Florida and other applicable jurisdictions.

2. Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also choose to pay via PayPal for an easy and secure checkout process.
  • Other Payment Options: We may offer additional payment options through third-party payment processors, depending on the location and services available.
  • Payment Authorization: All payments are processed securely through our payment gateway, and we may request verification of your payment method to ensure the security of your transaction.

3. Order Confirmation

  • Order Acknowledgement: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. This email serves as acknowledgment that we have received your order.
  • Order Processing: We will begin processing your order once payment is confirmed. If any issues arise during processing, we will notify you promptly. We reserve the right to cancel or modify an order in the event of pricing errors, product availability issues, or fraudulent activity.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods to suit your needs. Shipping options and rates will be displayed at checkout based on your shipping address. We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.
  • Order Processing Time: We aim to ship all orders within 2-3 business days of receiving your order, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day.
  • Estimated Delivery Time: Delivery times depend on the shipping method selected and your location. We provide estimated delivery times during checkout. However, please note that delivery times may vary due to factors such as weather, carrier delays, or customs processing.
  • Shipping Costs: Shipping charges are calculated based on the weight of your order and your location. You will see the total shipping cost at checkout before completing your purchase. We occasionally offer free shipping promotions—check our website for the latest offers.

5. Order Cancellations and Changes

  • Order Cancellation: If you wish to cancel or modify your order, please contact us as soon as possible at info@toprapic.net or (863) 676-6561. If your order has already been processed or shipped, we may not be able to cancel or make changes to it.
  • Changes to Orders: We will do our best to accommodate requests to change shipping addresses or product details before an order is shipped. However, changes to an order may not be possible once it is in the processing or shipping stage.

6. Discounts and Promotions

  • Promo Codes: From time to time, we may offer promo codes for discounts on specific products or categories. Promo codes must be applied at checkout and cannot be combined with other offers unless explicitly stated. Promo codes are valid for a limited time only and are subject to change or expiration.
  • Sales and Clearance: Items on sale or in the clearance section are subject to special pricing and return policies. These products may be final sale and not eligible for return or exchange, so please review the product details before purchasing.

7. Gift Cards

  • Purchasing Gift Cards: You can purchase TopRapic gift cards directly from our website. Gift cards are available in various denominations and can be used toward any purchase on our site.
  • Gift Card Terms: Gift cards are non-refundable and cannot be exchanged for cash. They are valid for 1 year from the date of purchase. Gift cards are not valid for international purchases unless stated otherwise.
  • Using Gift Cards: To use a gift card, simply enter the gift card code at checkout. The value of the card will be applied toward your purchase total. If the gift card balance is insufficient, you can pay the remaining balance using another payment method.

8. Returns and Refunds

Our Refund and Return Policy outlines the process for returning items and receiving refunds. Items must be returned within 30 days of receipt in unused, original condition to qualify for a return or refund. Please refer to our detailed Refund and Return Policy for full instructions.

  • Refund Method: If your return is approved, refunds will be processed to the original payment method used during checkout. Refunds may take 5-7 business days to appear in your account depending on your payment method and bank.

9. Customer Satisfaction Guarantee

At TopRapic, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase or experience, please contact us at info@toprapic.net or (863) 676-6561. We are committed to resolving any issues and ensuring your satisfaction.

10. Limitation of Liability

While we make every effort to provide accurate product descriptions, images, and pricing, TopRapic is not responsible for any typographical errors, inaccuracies, or omissions in product details. In no event shall TopRapic be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our products, services, or website.

11. Changes to This Sales Policy

We may update our Sales Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about how we conduct business with our valued customers.

12. Contact Us

If you have any questions regarding our Sales Policy or need assistance with your order, please don’t hesitate to contact us:

Street: 1101 Country Club Dr Lake Wales, Florida(FL), 33898
Phone number: (863) 676-6561
Email: info@toprapic.net
Website: toprapic.net

This Sales Policy is effective as of December 6, 2024. Thank you for choosing TopRapic. We look forward to serving you and ensuring you have a pleasant shopping experience with us!